Getting started for Administrators
Administrators are the people who have purchased or are trialling Ask The Crowd. Administrators set up Topics, add Lifecycles and invite Users to feedback their great ideas.
How to set up Ask The Crowd walk-through video
How to set up Ask The Crowd walk-through steps
When you login you can create your own crowd or switch to the 'ASK' crowd...and see one in action!
1. Add a topic
A topic is the product, service, or project which you want your users to feedback on. There is no limit to the number of topics that you can set up.
2. Attach a lifecycle
A lifecycle is the development or improvement process that relates to your topic. These differ depending on what type of product, service or project you are planning to improve. You can either choose a templated lifecyle from the ones that we have already setup, or set up your own.
3. Give Feedback
The feedback is what your crowd will be voting on. You'll want to add at least one item of feedback to get the ball rolling, from there on your users can add their own.
4. Invite Users
Users are the people who you invite to feedback on your product, service or project – your topic. They will probably be a mixture of your customers and your team. They might however be part of a wider community that has an interest in your topic. You choose – they are your Crowd
SIT BACK AND WATCH THE FEEDBACK COME IN!
We also have an extensive collection of help videos
Getting started for Users
Users are the people invited feedback on a product, service or project. Users have the great ideas and Ask The Crowd, makes it easy and fun to share them.
How to feedback using Ask The Crowd walk-through video
How to use Ask The Crowd walk-through steps
After you login you'll be presented with a page with all the feedback you've been invited to vote on. You can change the order of the feedback shown and search and filter them. You'll see the votes cast and their net score, simply click on the arrows to up vote, or down vote, the feedback. You can also change your mind at any time.
Clicking on the feedback title will take you through to a page that allows you to view any comments, and of course add your own to the discussion. You can also view any attachments associated with the feedback.
3. Give Feedback
Click on the 'give feedback' button to give your own feedback, this will bring up a simple form that captures the feedback title, description and the topic it belongs to.