If you are using Microsoft Visio 2013 or later, all machines (including servers) using Triaster software must also use Visio 2013 (or later). Visio 2013 files are not compatible with Visio 2010 and cannot be round-tripped.
Users of a 32-bit version of Visio should install the 32-bit release and users of a 64-bit version of Visio should install the 64-bit release. This should be followed regardless of operating system.
Before you download and install for the first time, we do recommend you read the following articles if they are relevant to your environment:
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