What is a Triaster Process Library?
A Process Library is an easy to understand, easy to navigate, secure website, intelligently presenting all your processes, policies, forms and guidance documents. A useful and usable Business Management System that everyone in your company will use.
Business Process Management in Action
Continuous Improvement Works
What a Triaster Process Library does
Shares your business processes so everyone, always, knows what to do.
One Single Source of Truth
A Triaster Process Library is a reference hub which presents one single source of accurate information for your company. This means everyone knows that the processes, policies, documents and forms available in the Process Library are up-to-date and can be relied upon. All knowledge is stored at an organisational level, rather than on desktops and in individuals’ heads. It is never lost when key staff leave and can always be accessed, even from home and via a mobile phone.
Features that make this possible:
- Secure website (Process Library) licensed for unlimited viewers
- Access via Internet Explorer, Chrome, Safari, Firefox, Opera
- Access via iPhone, PC, tablet
- Unlimited process mapping software (Process Navigator)
Promotes Best Practice as Standard
With everyone in your organisation able to easily view one single best practice way of working, they are unlikely to come up with their own way of doing things. With all staff following best practice, mistakes, inefficiencies, breaches in compliance and accidents are so much less likely to happen.
Features that make this possible:
- Multi-language support
- Create processes in Microsoft Visio: using Triaster Traditional, Triaster Custom, BPMN, Basic Flowchart, Audit Diagram, IDEF0... templates
- Native Support for Microsoft Visio diagrams (No import necessary)
Compliance with Quality Standards and Accreditations
A Triaster Process Library not only enables easier compliance with specific quality standards and regulatory requirements, it also enables you to easily and quickly demonstrate that compliance, which in turn makes your compliance audits so much easier, quicker and cheaper.
Features that make this possible:
- Sandpit and Prelive websites for draft & unapproved map review
- Web-based process approval & review capacity
- Auditable change history report
- Auto-increment version & revision numbers on publish & approval
Promotes Ownership but Breaks Down Silos
A Triaster Process Library clearly identifies and advertises who is responsible and who is accountable for what actions. This promotes greater employee responsibility and ownership of processes. However, because each person and each department can see where they fit in the end-to-end process, it also breaks down silos, meaning mistakes and errors at handover points are far less likely.
Features that make this possible:
- RACI, Risk Analysis, Revision, Review Reports
- Search based on job role, system and process owner
- Sort, filter & group job role, system & process owner search results
A Base Point for Process Improvement
Containing all your organisation’s processes, linked together to show the end-to-end view and linking to your policies, procedures and other relevant documents and forms, your Process Library is in fact an AS-IS model of how your organisation works. Once this is captured it can be understood and the model can be changed, to test various potential quality improvement project options.
Features that make this possible:
- AS IS vs TO BE Process Comparison Report
- Display properties on maps
- Process Transformation Report
- Aggregable data
Our Pricing
- Includes unlimited Process Navigator
- Standard process mapping licences
- Includes unlimited Process Navigator
- Professional process mapping licences
Process Library Features
Share Your Processes | ||
---|---|---|
Features | Standard | Professional |
A secure website (Process Library) licensed for | Unlimited viewers | Unlimited viewers |
Share HTML views of Microsoft Visio process maps (no import necessary) | ||
Automated nightly publish | ||
Access via Internet Explorer, Chrome, Safari, Firefox, Opera | ||
Access via iPhone, PC, tablet | ||
A choice of 5 pre-designed Process Library Design Themes | ||
Import and export of design | ||
News page for an overview of the latest processes and documents | ||
Publish On-Demand | ||
Disconnected Server | ||
Multi-language support with automated translation from a customer maintained Language Translation Database (in Microsoft Excel format for ease of use) | ||
Business Analysis Libraries | Unrestricted |
Drive-up Process Adoption | ||
---|---|---|
Features | Standard | Professional |
Online help guides | ||
User manuals and context sensitive help throughout the solution | ||
Ability to report on any data captured in your processes | ||
Standard reports -RACI, Risk Analysis, Revision, Review reports | ||
Sort, filter and group report data | ||
E-learning Library | Pay as you go | Free |
Find Your Processes | ||
---|---|---|
Features | Standard | Professional |
Search across documents | ||
Search across processes | ||
Search across web-pages | ||
Search based on job role, system and process owner | ||
Sort, filter and group job role, system and process owner search results |
Control Your Processes | ||
---|---|---|
Features | Standard | Professional |
Automated deletion of Obsolete HTML | ||
Sandpit and Prelive websites for draft and unapproved map review | ||
Create new sites within a Library | Unlimited | Unlimited |
Web-based process approval and review capability | ||
Auditable change history report | ||
Web-based library configuration | ||
Auto-increment version and revision numbers on publish | ||
Auto-increment version and revision numbers on approval | ||
Auto-archive library content on publish | ||
Automated send of change notification emails | ||
Automated send of publication emails | ||
Automated send of Approval reminders | ||
Automated send of Review Overdue reminders | ||
Flexible configuration of overdue interval settings | ||
Event Notifications |
Improve Your Processes | ||
---|---|---|
Features | Standard | Professional |
Dynamic Simulation | ||
Aggregable data | ||
Process Status Report | ||
AS IS vs TO BE(s) Process Comparison Report | ||
Process Transformation Report | ||
Calculate Process Metrics including end-to-end cost, time, effort and Lean 6 Sigma cycle time and Process Cycle Efficiency | ||
Adjust simulation runs and maximum iterations | ||
Simulate parallel paths in process | ||
Simulate and aggregate reusable processes | ||
Display properties on maps |
System hosted on-premises | ||
---|---|---|
Features | Standard | Professional |
Our Process Libraries are typically hosted online but we do offer on-premises hosting. |
Process Library Infrastructure
Process Library Support Services – online hosted only | ||
---|---|---|
Features | Standard | Professional |
Managed Infrastructure | Telephone and e-mail. Unlimited incidents. Same day response to requests received before 3pm on UK business days |
Telephone and e-mail. Unlimited incidents. 1 hour response during UK business days. Ability to choose hardware specification and upgrade / downgrade as required - extra Azure charges from improved hardware passed on at cost |
Help desk | Telephone and e-mail. 5 incidents per month. Next UK business day response |
Telephone and e-mail. Unlimited incidents per month. Same day response, to requests received before 3 p.m. on UK business days |
Learning Management System (LMS) access | Pay as you use | Unlimited users, free of charge |
Technical Advisory | Telephone and e-mail. 1 request per quarter. Next UK business day response |
Process Library Infrastructure Services – online hosted only | ||
---|---|---|
Features | Standard | Professional |
Service accredited to ISO27001, ISO22301 and ISO9001 | ||
The solution is hosted in Tier 2 UK data centres on Enterprise server virtualisation technology | ||
All primary systems are replicated to a second UK data centre for business continuity & disaster recovery (RTO and RPO of 24 hours) | ||
Dedicated virtual servers are provided per customer | ||
A separate network and private VLAN per customer | ||
Secure Microsoft Active- Directory authentication for Authors | ||
Secure ADFS authentication for Users | ||
Dedicated WatchGuard Firewall with high-availability and unified threat management services | ||
Dedicated 100Mbps internet service, with resilience and unlimited throughput (can scale to 10Gbps) | ||
Daily system backups with 1 month retention | ||
All hosted systems licenced via Microsoft SPLA (ensuring software licence compliance) | ||
Choice of server specification |
Process Library Support services - hosted on-premises | ||
---|---|---|
Features | Standard | Professional |
Robust, secure, ISO 27001 compliant, managed infrastructure services and support cannot be included. | ||
Purchase of our On-premises Support package is mandatory. Telephone and e-mail. 3 incidents per quarter. Same day response to requests received before 3 p.m. on UK business days. Contract minimum is 12 months |
ATC Free Features
Features | Free |
---|---|
Feedback tool | Unlimited users |
Single webpage contact point for all customer communications | Unlimited users |
Moderation of all posts (feedback and general communication) | |
Viewing audiences set by Moderator | |
Guest posts | |
Comments on posts | |
One central database for all customer communications and feedback | Unlimited data |
Topics | Unlimited |
Best practice lifecycles for multiple standard processes; follow-up actions pre-defined from post to business improvement | |
Automated e-mail updates | |
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release | |
Assign/reassign Ownership | |
Voting on posts | |
Custom Lifecycle Editing Releases | |
Source Process Web Page URL | |
Automated pass-through of source process via External Submission Page | |
Search by String ID |
ATC Customer Services Features
Features | Standard | Enterprise |
---|---|---|
Single webpage contact point for all customer communications | Unlimited users | Unlimited users |
Feedback tool | Unlimited users | Unlimited users |
One central database for all customer communications and feedback | Unlimited data | Unlimited data |
Topics | Unlimited | Unlimited |
Best practice lifecycles for multiple standard business processes, follow-up actions pre-defined | ||
Lifecycle editing for customisation | ||
Automated e-mail updates | ||
Moderation of all posts (feedback and general communication) | ||
Viewing audiences set by Moderator | ||
Guest posts | ||
Comments on posts | ||
Voting on posts | ||
Filter by: Topic, Assigned To, Created By, Lifecycle, Lifecycle Stage | ||
Search by String, ID | ||
Assign to/ Reassign ownership | ||
Own branded feedback tool | ||
Private/single tenanted database | ||
Custom features | ||
Internal hosting if required |
ATC Product Owners Features
Features | Standard | Enterprise |
---|---|---|
Best practice Agile development lifecycles | ||
Lifecycle editing for customisation | ||
Assign to/reassign ownership | ||
Releases | ||
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release | ||
Search by String, ID | ||
One central database for all customer communications and feedback | Unlimited data | Unlimited data |
Topics | Unlimited | Unlimited |
Single webpage contact point for all customer communications | Unlimited users | Unlimited users |
Feedback tool | Unlimited users | Unlimited users |
Automated e-mail updates | ||
Moderation of all posts (feedback and general communication) | ||
Viewing audiences set by Moderator | ||
Guest posts | ||
Comments on posts / Voting on posts | ||
Own branded feedback tool | ||
Private/single tenanted database | ||
Custom features | ||
Internal hosting if required |
ATC Quality Managers Features
Features | Standard | Enterprise |
---|---|---|
Best practice Process Improvement lifecycles | ||
Lifecycle editing for customisation | ||
Assign to/reassign ownership | ||
Releases | ||
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release | ||
Search by String, ID | ||
One central database for all customer communications and feedback | Unlimited data | Unlimited data |
Topics | Unlimited | Unlimited |
Single webpage contact point for all customer communications | Unlimited users | Unlimited users |
Feedback tool | Unlimited users | Unlimited users |
Automated e-mail updates | ||
Moderation of all posts (feedback and general communication) | ||
Viewing audiences set by Moderator | ||
Guest posts | ||
Comments on posts / Voting on posts | ||
Own branded feedback tool | ||
Private/single tenanted database | ||
Custom features | ||
Internal hosting if required | ||
Source Process Web Page URL | ||
Automated pass-through of source process via External Submission Page |
ATC Platform Features
Features | ATC Free |
ATC Standard |
ATC Enterprise |
---|---|---|---|
Cloud-based – no IT overhead, supports remote working | |||
Tasked based – what needs doing next is totally clear to all | |||
Lifecycles - your best practice processes set as lifecycles, so everyone has to work to one agreed way of doing things | |||
Lifecycle creation – quick and easy set up of your best practice processes as task-based workflows | |||
Lifecycle editing – quick and easy lifecycle editing, enabling Continuous Improvement | |||
Releases - records the timeframe over which tasks completed | |||
Web page submission of inputs – where your process interacts with external customers | |||
Automated e-mail updated – keeping both internal and external customers updated every step of the way | |||
Users update also via App login – enabling transparent working for all | |||
Clear input & activity assignment – those Accountable and Responsible obvious to all | |||
Assign/reassign of Process Owner – enabling end-to-end process routing | |||
Unlimited Moderators – to administer the platform | |||
Unlimited Users – including all your team and customers, both internal and external | |||
Unlimited Crowds – set up as many projects as works for your organisation | |||
Viewing audiences set – keeps all content secure | |||
Voting on improvement inputs – by the audience set | |||
Comments on improvement inputs – by the audience set | |||
Subscribe to improvement inputs – by the audience set | |||
Filter by: Created By, Assigned To, Topic, Release, Lifecycle, Lifecycle Stage – for all your reporting needs | |||
Search by: String, Input ID Number – to immediately find what you need | |||
Automated pass-through of webpage url and source process – for BMS system feedback | |||
Unlimited Process Owners – no need to purchase new licences as new Process Owners added | As purchased | As agreed in bespoke framework | |
Custom features – whatever additional features your organisation require | As agreed in bespoke framework | ||
Own branded platform – the ATC platform branded to your corporate guidelines | As agreed in bespoke framework | ||
Private/single tenanted database – but still in the Cloud | As agreed in bespoke framework | ||
Internal hosting if required – if your IT protocols require it | As agreed in bespoke framework |