Triaster Backup Policy

Version 1: 4th July 2025

Last Reviewed: 4th July 2025

Document Summary

This policy sets out how Triaster will backup data and recover it if it is lost. The way we backup data and can recover it is different for each of Triaster’s products.

Triaster Limited is a limited company registered in England and Wales under company number 02911867 and have our registered office and main trading address Thames Wing Office 2, Howbery Business Park, Wallingford, Oxfordshire, OX10 8BA Our VAT number is GB 603 9034 66.

To contact us, please visit https://www.triaster.co.uk/contact.

Cloud Services Customer Specific Backup

Triaster doesn't offer any one-click-backup features out of the box for its Cloud Services

Currently, you would have to build your own solution based on the Product API or run manual exports.

SaaS Products Disaster Recovery

Triaster’s Cloud Services use a SQL Server database for data storage. In the event of corruption to the database causing irreparable and permanent access loss, we retain point in time snapshots for 7 days, and can recover to any 5 minute point in the past 7 days.