CASE STUDY

Fugro GEOS

Creating a More Effective Enterprise Operational Framework for Global Operations

This case study explores how Fugro GEOS restructured and enhanced its enterprise operational framework to improve operational governance, user adoption and access to operational knowledge across the organisation.

Fugro is a global operational organisation with approximately 10,500 employees delivering specialist measurement and geo-data services worldwide. Fugro GEOS forms part of the company’s Survey division and operates within a complex industrial and operational environment.

Q was responsible for the operational governance and administration of the Fugro GEOS enterprise operational framework. The Fugro GEOS operational framework relaunch focused on the following objectives:

  • To increase operational engagement and staff contribution across the framework
  • To simplify access to operational processes and supporting operational knowledge
  • To align operational processes with governance and compliance requirements
  • To consolidate and standardise operational knowledge
  • To centralise operational knowledge within the enterprise operational framework rather than local storage locations
  • To ensure operational processes and governance practices aligned with PAS99, ISO standards and Fugro NV mandatory policies
  • To establish consistent governance and review cycles across operational content
  • To improve operational usability and user adoption across the organisation
  • To provide streamlined operational access for offshore and field-based personnel
  • To improve operational guidance and onboarding support
  • To increase engagement with the enterprise operational framework

The initiative began with redesigning the operational framework homepage. The redesign focused on improving usability, operational relevance and user engagement.

The Auditor particularly valued the visibility and governance reporting capabilities within the operational framework.
Q Tucker, Fugro GEOS

Out with the old...

old process library with cartoon ships in the background

...and in with the new!

new process library with high res photos in the background

He then analysed approximately 18 months of operational usage data to identify improvements that would better support operational users and improve adoption across the organisation. Operational processes and supporting operational knowledge became easier for users to access. Operational processes were reviewed and standardised to improve governance and consistency.

new process library with high res photos in the background with a red error message at the top

Additional operational guidance and governance information was integrated into the operational framework to better support users. Q explained how the Data Manager capability simplified operational governance, management reporting and audit preparation. He noted that a recent PAS99 Auditor particularly valued the operational governance visibility and ISO reporting capabilities within the framework.

a document with guidelines for auditors and guidelines for process maps

a table which matches maps with name, ISO 9001 clause and process owner

Key Operational Objectives and Success Measures:

  • Increased operational adoption and engagement
  • Improved operational usage and visibility metrics
  • The enterprise operational framework will become the default operational knowledge environment for staff
  • Strong executive and operational leadership support

Triaster is delighted to support Fugro GEOS in strengthening its enterprise operational framework and operational governance capabilities.

 

a man in a brown jacket giving a presentation in front of a screen an audience of business people watching a presentation

 
 Q Tucker presents Fugro GEOS’s enterprise operational framework relaunch initiative.
 
 
The enterprise operational framework improved operational visibility, governance consistency and user access to operational knowledge across the organisation.
Triaster demonstrated how enterprise operational frameworks can support complex industrial organisations by connecting operational processes, governance and organisational knowledge within a single operational environment.
Published March 2014