Triaster Online delivers a fully managed Business Management System, hosted ‘in the Cloud’.
‘Fully managed’ means that Triaster takes care of all aspects of Business Management System (BMS) ownership in respect of:
‘In the Cloud’ means storing and accessing your Triaster BMS over the Internet instead of your internal network. This means that your organisation does not need to provide any dedicated network attached storage (NAS) hardware or server in order to implement a Triaster Business Management System.
There is no software licence for the Triaster BMS, it is simply a generic service that Triaster are offering, defined and delivered according to a Terms of Service agreement. Technically, Triaster Online can be thought of as a combination of ‘Saas’, ‘IaaS’ and support services.
Triaster Online is the future of the Triaster Business Management System and moving forward will simply be known as Triaster.
Compared with the On-premise model, Triaster Online differs as follows:
|Agreement length||Typically 1 or 3 years||From as little as 1 month|
|Notice period for termination||3 months||No notice required, service automatically stops at the end of the agreement period|
|Installation time||Up to 2 days potentially spanning several weeks||Automated|
|Lead time from order to installation||Up to 20 working days||Same working day|
|Technical due diligence effort||Significant effort to confirm Triaster will operate within client environment||Nil|
|Legal due diligence effort||Significant effort required to review Software Licence||Typically nil|
|Procurement due diligence effort||Significant effort required to carry out commercial due diligence checks||Much reduced|
|Software licence requirements||Required for each Process Library. Visio also required||All included in System cost|
|Hardware or virtual server costs||Can be significant internal costs for server provisioning||All included in System cost|
|Support requirements||Difficult and costly to support across customer firewalls. Multiple environments create non-standard implementations, each requiring specific troubleshooting approaches and significant time investment by client I.T. team||Simple, standard and uniform deployments lead to much reduced need for client I.T. team to spend time with Triaster support|
|Security model||As implemented by the customer||Single tenant ‘bank-grade’ security which is ISO 27001 compliant baked into the architecture from the ground up|
|Single points of failure||Many and varied||None|
The on-premises model suits organisations that do not want their data held in the cloud, but in all other respects, the advantages of Triaster Online are compelling.
Some of the major benefits of Triaster Online are: