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ATC Customer Service

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Always delight your customers

Start your free trial now

What is ATC Customer Service?

ATC Customer Service is a full lifecycle management tool for your Customer Services or Support team, with built-in best practice processes. Intuitive and flexible it is the tool of choice for any Customer Services team wanting to always delight their customers.

What it does

Provides best practice Customer Service out of the box.

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Intuitive Customer Service Management Tool

ATC Customer Service is a full and flexible lifecycle management tool for your customer services team, including customer complaint and issue prioritisation, full lifecycle management and the ability to assign customer complaints, issues and data to the correct person for resolution and/or processing. One system for managing all customer communication and feedback, thereby enabling superb customer services across the board. Follow-up actions will never be missed and your customers will always be updated.

Features that make this possible:

  • One central database
  • Best practice customer service lifecycles
  • Lifecycle editing for customisation
  • Assign to/reassign ownership
  • Automated e-mail updates
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Best Practice Customer Service is Baked-in

As standard, out of the box best practice customer service lifecycles support you with the follow-up processes for multiple topics. Ensuring that across the board all customer feedback, complaints, issues or queries are dealt with consistently and according to best practice. Lifecycle editing also enables you to customise the lifecycles to best support your specific business and customer services processes.

Features that make this possible:

  • Best practice customer service lifecycles
  • Lifecycle editing for customisation
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One Customer Contact Point 

One central communication point for all customer contact, replacing multiple e-mail addresses, contact forms and feedback requests - a simple comment box that can be completed in seconds, anonymously if wanted. You can still have many contact points, but they all feed into one system 

Features that make this possible:

  • Single webpage contact point
  • Feedback tool 
  • Guest posts 
  • One central database
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Full Transparency on the Whole Process

Total customer visibility on how their question, query or feedback is being dealt with and by whom, even when it has been passed from Customer Services to another department for resolution. As well as being kept in the loop by automated e-mail updates, customers can also view progress from within the tool, and are able to comment on and vote on all posts set as visible by the moderator.

Features that make this possible:

  • Automated e-mail updates 
  • Viewing audiences set
  • Comments & voting on posts

Our Pricing

Free to trial. Affordable to adopt.

Standard
For customer service teams & full company adoption
£50 /month per Owner
  • Unlimited Users
start free trial now 
14 days, no credit card details required
Enterprise
For large corporates who require their own branded tool, with lifecycle creation, custom features and a private/single tenanted database - this is the solution for you.
  • Unlimited Owners
  • Unlimited Users
Contact us 

 

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