What is ATC?
ATC is the process execution platform to ensure consistent, transparent, best practice working throughout your organisation.
What ATC does
Drives your business processes so everyone gets it right first time.
Your Best Practice Working Set in Stone
Whether you have already captured your business processes or have never thought about what you do as a process, the key to best practice working is to agree the best way to do something and then for everyone to do it that way.
With the ATC platform, your agreed best practice processes are set as lifecycles, which everyone has to follow.
- Your best practice business processes are driven by ATC
- Everyone has to follow the process
- Consistent, repeatable working across the whole team is ensured
- Best practice working is always your standard way of working
- Integrates quality into your whole business' approach
What is a Process? And who Cares Anyway?
Communication & Transparency is the Name of the Game
It's difficult to overestimate the importance of great communication and keeping everyone informed in business. It's important internally - letting everyone know who is responsible for doing what, and why - and it's important externally - letting your customers know exactly what you are doing for them and when. Even if you are all hands on deck working on something for your customer, they won't know this unless you tell them.
The ATC platform covers all this off for you.
- Your best practice customer service processes are driven by ATC
- Who is responsible for what, is crystal clear to everyone
- Your customers are automatically kept updated every step of the way
- Ensures consistent, transparent customer service throughout your organisation
Staff Training is In-Built
Very often when people don't follow the standard way of doing things, deviating from agreed best practice process, it's because they don't know what they should be doing. With the ATC platform, the agreed next step is always crystal clear, as is who should be doing it.
- ATC clearly sets out what the next step is
- Inputs & activities are assigned as appropriate
- Knowledge transfer is embedded
- Everyone can get it right first time
Who is Responsible and Who is Accountable is immediately Clear
All processes are owned by someone - even if they don't think of it like that. Processes are owned by whoever decides what the process is. The Process Owner is the person with whom the buck stops; they are Accountable. The person who carries out a process - does the work - is Responsible.
One person can be both Accountable and Responsible, but often they are different people. Knowing who they are in your organisation is the first step to optimised working.
- Who is Responsible for doing the next step is always clear
- Who is Accountable for defining the next step is always clear too
- The ATC platform embeds a process approach, even for those who don't know what a process is

Nothing is Lost in the Gaps Between Departments
Inefficiencies and mistakes often occur when responsibility for something - like a customer complaint say - is passed from one department to another. This is because ways of working are organised within each department and the end-to-end process isn't considered.
The ATC platform instantly overcomes siloed working by enabling inputs - again let's consider a customer complaint - to be consistently and transparently routed along the end-to-end process, regardless of how many departments are involved.
- One consistent way of working
- An end-to-end process view is enabled
- Siloed working becomes a thing of the past
- There is full transparency and communication at all times
Continuous Improvement becomes Business as Usual
Best practice working is rarely implemented in the first instance. Usually it takes a little time actually doing something before you know how best to do it. And then something changes. Which is why all organisations need to improve, continually.
The ATC platform makes Continuous Improvement very straightforward, in fact it encourages it. ATC can be updated in seconds - to embed a new improved process - just like that.
- ATC is easily updated to drive an improved business process
- The new way of working is communicated to all
- Continuous Improvement is a reality
Supports Remote Working
The ATC platform is cloud-based, so users can access it where ever they are working. Provides the perfect support for teams working remotely from each other.
- Cloud-based, no IT overhead
- Ensure consistent, repeatable, transparent working where ever your team member's are based
- Private/single tenanted database options available
- Can be internally hosted if required
Delivers for Individual Teams & Scales throughout your Whole Enterprise
The ATC Platform drives business processes, so everyone gets it right first time.
This works at an individual team level, but also scales to cover your whole organisation.
- Implement for one set of processes or one team
- Implement across your enterprise
- See how ATC works for Customer Service
- See how ATC works for Software Development
- See how ATC works for Quality Management
* A Process Owner is the person who is Accountable for a process. They decide what the process is, the buck stops with them. One Process Owner may own many processes, in a small company just one person may be the owner of all of its processes.
** A Crowd is the scope of the project that you are working on. You may be working on something that applies to your whole organisation, in which case you will need just one organisation-wide Crowd. Or you may be working on several separate projects, that require one Crowd per project.
Process Library Features
Share Your Processes | ||
---|---|---|
Features | Standard | Professional |
A secure website (Process Library) licensed for | Unlimited viewers | Unlimited viewers |
Share HTML views of Microsoft Visio process maps (no import necessary) | ||
Automated nightly publish | ||
Access via Internet Explorer, Chrome, Safari, Firefox, Opera | ||
Access via iPhone, PC, tablet | ||
A choice of 5 pre-designed Process Library Design Themes | ||
Import and export of design | ||
News page for an overview of the latest processes and documents | ||
Publish On-Demand | ||
Disconnected Server | ||
Multi-language support with automated translation from a customer maintained Language Translation Database (in Microsoft Excel format for ease of use) | ||
Business Analysis Libraries | Unrestricted |
Drive-up Process Adoption | ||
---|---|---|
Features | Standard | Professional |
Online help guides | ||
User manuals and context sensitive help throughout the solution | ||
Ability to report on any data captured in your processes | ||
Standard reports -RACI, Risk Analysis, Revision, Review reports | ||
Sort, filter and group report data | ||
E-learning Library | Pay as you go | Free |
Find Your Processes | ||
---|---|---|
Features | Standard | Professional |
Search across documents | ||
Search across processes | ||
Search across web-pages | ||
Search based on job role, system and process owner | ||
Sort, filter and group job role, system and process owner search results |
Control Your Processes | ||
---|---|---|
Features | Standard | Professional |
Automated deletion of Obsolete HTML | ||
Sandpit and Prelive websites for draft and unapproved map review | ||
Create new sites within a Library | Unlimited | Unlimited |
Web-based process approval and review capability | ||
Auditable change history report | ||
Web-based library configuration | ||
Auto-increment version and revision numbers on publish | ||
Auto-increment version and revision numbers on approval | ||
Auto-archive library content on publish | ||
Automated send of change notification emails | ||
Automated send of publication emails | ||
Automated send of Approval reminders | ||
Automated send of Review Overdue reminders | ||
Flexible configuration of overdue interval settings | ||
Event Notifications |
Improve Your Processes | ||
---|---|---|
Features | Standard | Professional |
Dynamic Simulation | ||
Aggregable data | ||
Process Status Report | ||
AS IS vs TO BE(s) Process Comparison Report | ||
Process Transformation Report | ||
Calculate Process Metrics including end-to-end cost, time, effort and Lean 6 Sigma cycle time and Process Cycle Efficiency | ||
Adjust simulation runs and maximum iterations | ||
Simulate parallel paths in process | ||
Simulate and aggregate reusable processes | ||
Display properties on maps |
System hosted on-premises | ||
---|---|---|
Features | Standard | Professional |
Our Process Libraries are typically hosted online but we do offer on-premises hosting. |
Process Library Infrastructure
Process Library Support Services – online hosted only | ||
---|---|---|
Features | Standard | Professional |
Managed Infrastructure | Telephone and e-mail. Unlimited incidents. Same day response to requests received before 3pm on UK business days |
Telephone and e-mail. Unlimited incidents. 1 hour response during UK business days. Ability to choose hardware specification and upgrade / downgrade as required - extra Azure charges from improved hardware passed on at cost |
Help desk | Telephone and e-mail. 5 incidents per month. Next UK business day response |
Telephone and e-mail. Unlimited incidents per month. Same day response, to requests received before 3 p.m. on UK business days |
Learning Management System (LMS) access | Pay as you use | Unlimited users, free of charge |
Technical Advisory | Telephone and e-mail. 1 request per quarter. Next UK business day response |
Process Library Infrastructure Services – online hosted only | ||
---|---|---|
Features | Standard | Professional |
Service accredited to ISO27001, ISO22301 and ISO9001 | ||
The solution is hosted in Tier 2 UK data centres on Enterprise server virtualisation technology | ||
All primary systems are replicated to a second UK data centre for business continuity & disaster recovery (RTO and RPO of 24 hours) | ||
Dedicated virtual servers are provided per customer | ||
A separate network and private VLAN per customer | ||
Secure Microsoft Active- Directory authentication for Authors | ||
Secure ADFS authentication for Users | ||
Dedicated WatchGuard Firewall with high-availability and unified threat management services | ||
Dedicated 100Mbps internet service, with resilience and unlimited throughput (can scale to 10Gbps) | ||
Daily system backups with 1 month retention | ||
All hosted systems licenced via Microsoft SPLA (ensuring software licence compliance) | ||
Choice of server specification |
Process Library Support services - hosted on-premises | ||
---|---|---|
Features | Standard | Professional |
Robust, secure, ISO 27001 compliant, managed infrastructure services and support cannot be included. | ||
Purchase of our On-premises Support package is mandatory. Telephone and e-mail. 3 incidents per quarter. Same day response to requests received before 3 p.m. on UK business days. Contract minimum is 12 months |
ATC Free Features
Features | Free |
---|---|
Feedback tool | Unlimited users |
Single webpage contact point for all customer communications | Unlimited users |
Moderation of all posts (feedback and general communication) | |
Viewing audiences set by Moderator | |
Guest posts | |
Comments on posts | |
One central database for all customer communications and feedback | Unlimited data |
Topics | Unlimited |
Best practice lifecycles for multiple standard processes; follow-up actions pre-defined from post to business improvement | |
Automated e-mail updates | |
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release | |
Assign/reassign Ownership | |
Voting on posts | |
Custom Lifecycle Editing Releases | |
Source Process Web Page URL | |
Automated pass-through of source process via External Submission Page | |
Search by String ID |
ATC Customer Services Features
Features | Standard | Enterprise |
---|---|---|
Single webpage contact point for all customer communications | Unlimited users | Unlimited users |
Feedback tool | Unlimited users | Unlimited users |
One central database for all customer communications and feedback | Unlimited data | Unlimited data |
Topics | Unlimited | Unlimited |
Best practice lifecycles for multiple standard business processes, follow-up actions pre-defined | ||
Lifecycle editing for customisation | ||
Automated e-mail updates | ||
Moderation of all posts (feedback and general communication) | ||
Viewing audiences set by Moderator | ||
Guest posts | ||
Comments on posts | ||
Voting on posts | ||
Filter by: Topic, Assigned To, Created By, Lifecycle, Lifecycle Stage | ||
Search by String, ID | ||
Assign to/ Reassign ownership | ||
Own branded feedback tool | ||
Private/single tenanted database | ||
Custom features | ||
Internal hosting if required |
ATC Product Owners Features
Features | Standard | Enterprise |
---|---|---|
Best practice Agile development lifecycles | ||
Lifecycle editing for customisation | ||
Assign to/reassign ownership | ||
Releases | ||
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release | ||
Search by String, ID | ||
One central database for all customer communications and feedback | Unlimited data | Unlimited data |
Topics | Unlimited | Unlimited |
Single webpage contact point for all customer communications | Unlimited users | Unlimited users |
Feedback tool | Unlimited users | Unlimited users |
Automated e-mail updates | ||
Moderation of all posts (feedback and general communication) | ||
Viewing audiences set by Moderator | ||
Guest posts | ||
Comments on posts / Voting on posts | ||
Own branded feedback tool | ||
Private/single tenanted database | ||
Custom features | ||
Internal hosting if required |
ATC Quality Managers Features
Features | Standard | Enterprise |
---|---|---|
Best practice Process Improvement lifecycles | ||
Lifecycle editing for customisation | ||
Assign to/reassign ownership | ||
Releases | ||
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release | ||
Search by String, ID | ||
One central database for all customer communications and feedback | Unlimited data | Unlimited data |
Topics | Unlimited | Unlimited |
Single webpage contact point for all customer communications | Unlimited users | Unlimited users |
Feedback tool | Unlimited users | Unlimited users |
Automated e-mail updates | ||
Moderation of all posts (feedback and general communication) | ||
Viewing audiences set by Moderator | ||
Guest posts | ||
Comments on posts / Voting on posts | ||
Own branded feedback tool | ||
Private/single tenanted database | ||
Custom features | ||
Internal hosting if required | ||
Source Process Web Page URL | ||
Automated pass-through of source process via External Submission Page |
ATC Platform Features
Features | ATC Free |
ATC Standard |
ATC Enterprise |
---|---|---|---|
Cloud-based – no IT overhead, supports remote working | |||
Tasked based – what needs doing next is totally clear to all | |||
Lifecycles - your best practice processes set as lifecycles, so everyone has to work to one agreed way of doing things | |||
Lifecycle creation – quick and easy set up of your best practice processes as task-based workflows | |||
Lifecycle editing – quick and easy lifecycle editing, enabling Continuous Improvement | |||
Releases - records the timeframe over which tasks completed | |||
Web page submission of inputs – where your process interacts with external customers | |||
Automated e-mail updated – keeping both internal and external customers updated every step of the way | |||
Users update also via App login – enabling transparent working for all | |||
Clear input & activity assignment – those Accountable and Responsible obvious to all | |||
Assign/reassign of Process Owner – enabling end-to-end process routing | |||
Unlimited Moderators – to administer the platform | |||
Unlimited Users – including all your team and customers, both internal and external | |||
Unlimited Crowds – set up as many projects as works for your organisation | |||
Viewing audiences set – keeps all content secure | |||
Voting on improvement inputs – by the audience set | |||
Comments on improvement inputs – by the audience set | |||
Subscribe to improvement inputs – by the audience set | |||
Filter by: Created By, Assigned To, Topic, Release, Lifecycle, Lifecycle Stage – for all your reporting needs | |||
Search by: String, Input ID Number – to immediately find what you need | |||
Automated pass-through of webpage url and source process – for BMS system feedback | |||
Unlimited Process Owners – no need to purchase new licences as new Process Owners added | As purchased | As agreed in bespoke framework | |
Custom features – whatever additional features your organisation require | As agreed in bespoke framework | ||
Own branded platform – the ATC platform branded to your corporate guidelines | As agreed in bespoke framework | ||
Private/single tenanted database – but still in the Cloud | As agreed in bespoke framework | ||
Internal hosting if required – if your IT protocols require it | As agreed in bespoke framework |