ATC For Quality Management

5 people in yellow standing on 5 podiums which get higher

Drive quality processes throughout your organisation

ATC for Quality Management

Integrates quality into your whole business' approach

Ensures Everyone Follows the Quality Assured Process

Having spent a lot of time and effort optimising your processes and having them certified to specific quality standards, its crucial that everyone in your organisation follows them.

With the ATC platform everyone will. Processes are set as lifecycles which take users through the process, step-by-step.

Your quality assured processes are driven by ATC
Everyone has to follow the process
Consistent, repeatable working across the organisation is ensured
Best practice working is always your standard way of working

Embeds a Process Approach without Needing to Explain what that is

Most people don't think of what they do as a process and many can find it off-putting when they are asked to think that way. But of course the key thing is not the terms used, but that people think across departmental boundaries and take an end-to-end process view... that your organisation gets the benefits of taking a process approach.

Embeds best practice processes even for those who don't know what a process is
An end-to-end process view is enabled
Nothing is lost in the gaps between departments

Practical RACI

Associating roles with processes in a RACI matrix, is of course very useful, but using and acting on that information is where the most benefit lies.

Core to the ATC platform is identifying those Accountable and those Responsible for each process. Those to be Consulted and Informed can be built-in too.

Who is Responsible and who is Accountable is clear to all
The ATC platform is licensed by Process Owner
Embeds best practice processes even for those who don't know what a process is

Supports both External & Internal Customers Equally Well

We all know we need to delight our customers but sometimes we forget that includes our internal customers too. The ATC platform drives best practice working to delight your customers, whether they are an external or working in the next team.

An end-to-end process view is enabled
Nothing is lost in the gaps between departments
Best practice working is always your standard way of working

Embeds a Framework for Continuous Improvement

We all know that businesses need to improve, continually. However making this a reality is not easy - except with the ATC platform.

The ATC platform both encourages users to think critically about what they do and why they do it, and makes process improvement business as usual.

Encourages process improvement thinking
ATC is easily updated to drive Continual Improvement
The new way of working is communicated to all

a cartoon in yellow writing in a feedback box with two more boxes coming off it

Business Management System Feedback Made Easy

Seamless integrating with the Triaster Process Library and all other web-based Business Management Systems, the ATC platform also gives your BMS users an intuitive and easy way to feedback, either on their actual processes or the way that they are documented.

Easy & intuitive BMS feedback mechanism
Automated pass-through of relevant process map & webpage details

All Ideas Can Automatically Feed into your Business Improvement Roadmap

All feedback & improvement ideas, both when sent from within your BMS, but also when not, are captured in one ATC database. This means all potential improvement ideas are at your fingertips for easy assessment and assignment to your Business Improvement roadmap.

Everyone's improvement ideas are captured
Your business improvement roadmap is automatically generated
Drives continuous improvement

ATC Platform Pricing

Sign up to ATC Free first and buy additional Global Owner licences as needed

ATC Free

$0 per month

For the first Process Owner* per Crowd**

All standard ATC platform features
Unlimited users
Unlimited data

See all features

ATC Standard

$115 per month

For each additional Process Owner* per Crowd**

All standard ATC platform features
Unlimited users
Unlimited data

See all features

ATC Enterprise

$Contact Us

A bespoke framework covering all/any of the following as required:

All standard ATC platform features
Unlimited users
Unlimited data
Unlimited Crowds
Unlimited Process Owners
Custom features
Own branding
Private/single tenanted database
Internal hosting

See all features

* A Process Owner is the person who is Accountable for a process. They decide what the process is, the buck stops with them. One Process Owner may own many processes, in a small company just one person may be the owner of all of its processes.

** A Crowd is the scope of the project that you are working on. You may be working on something that applies to your whole organisation, in which case you will need just one organisation-wide Crowd. Or you may be working on several separate projects, that require one Crowd per project.

Capture Your Processes Drag and drop Process Mapping couldn't be easier
Features	Standard	Professional
Desktop Process Mapping software (Process Navigator)
Create processes in Microsoft Visio: using Triaster Traditional, Triaster Custom, BPMN, Basic Flowchart, Audit Diagram, IDEF0...templates
Native support for Microsoft Visio diagrams (No import necessary)
Swimlanes
Add custom shapes
Store bespoke metrics behind shapes
Generate next level/top level views
Hyperlink to documents, videos, audio, web pages
Integral drill-down
Automated off-page connectors to related processes
Export/import through Microsoft Excel
Export to HTML wizard
Consolidated process mapping tools Toolbar
Centralised meta-data management across all process maps
Create processes in Microsoft Excel
Run custom reports on captured data
Batch update of hyperlinks across multiple process maps
Batch update of data across multiple process maps
Create Excel Data Managers to manage the metrics stored on shapes
Develop multiple data managers for batch updates
Synchronise map data across multiple Libraries simultaneously
Create Process Hierarchy (node tree diagrams)
Batch update of Visio shapes across multiple process mps
Generate end-to-end diagrams
Generate Planning Charts
Export to Microsoft Project
Export/import through XML
Export to Microsoft Access

Share Your Processes The greater the number of people that Use your processes, the bigger the ROI
Features	Standard	Professional
A secure website (Process Library) licensed for	Unlimited viewers	Unlimited viewers
Share HTML views of Microsoft Visio process maps (no import necessary)
Automated nightly publish
Access via Internet Explorer, Chrome, Safari, Firefox, Opera
Access via iPhone, PC, tablet
A choice of 5 pre-designed Process Library Design Themes
Import and export of design
News page for an overview of the latest processes and documents
Publish On-Demand
Disconnected Server
Multi-language support with automated translation from a customer maintained Language Translation Database (in Microsoft Excel format for ease of use)
Business Analysis Libraries		Unrestricted

Drive-up Process Adoption Great Reporting and Documentation to increase Process Adoption
Features	Standard	Professional
Online help guides
User manuals and context sensitive help throughout the solution
Ability to report on any data captured in your processes
Standard reports -RACI, Risk Analysis, Revision, Review reports
Sort, filter and group report data
E-learning Library	Pay as you go	Free

Find Your Processes Make your processes accessible to your whole organisation
Features	Standard	Professional
Search across documents
Search across processes
Search across web-pages
Search based on job role, system and process owner
Sort, filter and group job role, system and process owner search results

Control Your Processes Strong Process Governance
Features	Standard	Professional
Automated deletion of Obsolete HTML
Sandpit and Prelive websites for draft and unapproved map review
Create new sites within a Library	Unlimited	Unlimited
Web-based process approval and review capability
Auditable change history report
Web-based library configuration
Auto-increment version and revision numbers on publish
Auto-increment version and revision numbers on approval
Auto-archive library content on publish
Automated send of change notification emails
Automated send of publication emails
Automated send of Approval reminders
Automated send of Review Overdue reminders
Flexible configuration of overdue interval settings
Event Notifications

Improve Your Processes Tools to help drive the Continual Improvement Cycle, drive down cost and inefficiency, and drive up quality
Features	Standard	Professional
Dynamic Simulation
Aggregable data
Process Status Report
AS IS vs TO BE(s) Process Comparison Report
Process Transformation Report
Calculate Process Metrics including end-to-end cost, time, effort and Lean 6 Sigma cycle time and Process Cycle Efficiency
Adjust simulation runs and maximum iterations
Simulate parallel paths in process
Simulate and aggregate reusable processes
Display properties on maps

System hosted on-premises
Features	Standard	Professional
Our Process Libraries are typically hosted online but we do offer on-premises hosting.

Process Library Support Services – online hosted only
Features	Standard	Professional
Managed Infrastructure	Telephone and e-mail. Unlimited incidents. Same day response to requests received before 3pm on UK business days	Telephone and e-mail. Unlimited incidents. 1 hour response during UK business days. Ability to choose hardware specification and upgrade / downgrade as required - extra Azure charges from improved hardware passed on at cost
Help desk	Telephone and e-mail. 5 incidents per month. Next UK business day response	Telephone and e-mail. Unlimited incidents per month. Same day response, to requests received before 3 p.m. on UK business days
Learning Management System (LMS) access	Pay as you use	Unlimited users, free of charge
Technical Advisory		Telephone and e-mail. 1 request per quarter. Next UK business day response

Process Library Infrastructure Services – online hosted only
Features	Standard	Professional
Service accredited to ISO27001, ISO22301 and ISO9001
The solution is hosted in Tier 2 UK data centres on Enterprise server virtualisation technology
All primary systems are replicated to a second UK data centre for business continuity & disaster recovery (RTO and RPO of 24 hours)
Dedicated virtual servers are provided per customer
A separate network and private VLAN per customer
Secure Microsoft Active- Directory authentication for Authors
Secure ADFS authentication for Users
Dedicated WatchGuard Firewall with high-availability and unified threat management services
Dedicated 100Mbps internet service, with resilience and unlimited throughput (can scale to 10Gbps)
Daily system backups with 1 month retention
All hosted systems licenced via Microsoft SPLA (ensuring software licence compliance)
Choice of server specification

Process Library Support services - hosted on-premises
Features	Standard	Professional
Robust, secure, ISO 27001 compliant, managed infrastructure services and support cannot be included.
Purchase of our On-premises Support package is mandatory. Telephone and e-mail. 3 incidents per quarter. Same day response to requests received before 3 p.m. on UK business days. Contract minimum is 12 months

Features	Free
Feedback tool	Unlimited users
Single webpage contact point for all customer communications	Unlimited users
Moderation of all posts (feedback and general communication)
Viewing audiences set by Moderator
Guest posts
Comments on posts
One central database for all customer communications and feedback	Unlimited data
Topics	Unlimited
Best practice lifecycles for multiple standard processes; follow-up actions pre-defined from post to business improvement
Automated e-mail updates
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release
Assign/reassign Ownership
Voting on posts
Custom Lifecycle Editing Releases
Source Process Web Page URL
Automated pass-through of source process via External Submission Page
Search by String ID

Features	Standard	Enterprise
Single webpage contact point for all customer communications	Unlimited users	Unlimited users
Feedback tool	Unlimited users	Unlimited users
One central database for all customer communications and feedback	Unlimited data	Unlimited data
Topics	Unlimited	Unlimited
Best practice lifecycles for multiple standard business processes, follow-up actions pre-defined
Lifecycle editing for customisation
Automated e-mail updates
Moderation of all posts (feedback and general communication)
Viewing audiences set by Moderator
Guest posts
Comments on posts
Voting on posts
Filter by: Topic, Assigned To, Created By, Lifecycle, Lifecycle Stage
Search by String, ID
Assign to/ Reassign ownership
Own branded feedback tool
Private/single tenanted database
Custom features
Internal hosting if required

Features	Standard	Enterprise
Best practice Agile development lifecycles
Lifecycle editing for customisation
Assign to/reassign ownership
Releases
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release
Search by String, ID
One central database for all customer communications and feedback	Unlimited data	Unlimited data
Topics	Unlimited	Unlimited
Single webpage contact point for all customer communications	Unlimited users	Unlimited users
Feedback tool	Unlimited users	Unlimited users
Automated e-mail updates
Moderation of all posts (feedback and general communication)
Viewing audiences set by Moderator
Guest posts
Comments on posts / Voting on posts
Own branded feedback tool
Private/single tenanted database
Custom features
Internal hosting if required

Features	Standard	Enterprise
Best practice Process Improvement lifecycles
Lifecycle editing for customisation
Assign to/reassign ownership
Releases
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release
Search by String, ID
One central database for all customer communications and feedback	Unlimited data	Unlimited data
Topics	Unlimited	Unlimited
Single webpage contact point for all customer communications	Unlimited users	Unlimited users
Feedback tool	Unlimited users	Unlimited users
Automated e-mail updates
Moderation of all posts (feedback and general communication)
Viewing audiences set by Moderator
Guest posts
Comments on posts / Voting on posts
Own branded feedback tool
Private/single tenanted database
Custom features
Internal hosting if required
Source Process Web Page URL
Automated pass-through of source process via External Submission Page

Features	ATC Standard	ATC Enterprise
Cloud-based – no IT overhead, supports remote working
Tasked based – what needs doing next is totally clear to all
Lifecycles - your best practice processes set as lifecycles, so everyone has to work to one agreed way of doing things
Lifecycle creation – quick and easy set up of your best practice processes as task-based workflows
Lifecycle editing – quick and easy lifecycle editing, enabling Continuous Improvement
Releases - records the timeframe over which tasks completed
Web page submission of inputs – where your process interacts with external customers
Automated e-mail updated – keeping both internal and external customers updated every step of the way
Users update also via App login – enabling transparent working for all
Clear input & activity assignment – those Accountable and Responsible obvious to all
Assign/reassign of Process Owner – enabling end-to-end process routing
Unlimited Moderators – to administer the platform
Unlimited Users – including all your team and customers, both internal and external
Unlimited Crowds – set up as many projects as works for your organisation
Viewing audiences set – keeps all content secure
Voting on improvement inputs – by the audience set
Comments on improvement inputs – by the audience set
Subscribe to improvement inputs – by the audience set
Filter by: Created By, Assigned To, Topic, Release, Lifecycle, Lifecycle Stage – for all your reporting needs
Search by: String, Input ID Number – to immediately find what you need
Automated pass-through of webpage url and source process – for BMS system feedback
Unlimited Process Owners – no need to purchase new licences as new Process Owners added	As purchased	As agreed in bespoke framework
Custom features – whatever additional features your organisation require		As agreed in bespoke framework
Own branded platform – the ATC platform branded to your corporate guidelines		As agreed in bespoke framework
Private/single tenanted database – but still in the Cloud		As agreed in bespoke framework
Internal hosting if required – if your IT protocols require it		As agreed in bespoke framework