ATC for Quality Management
Integrates quality into your whole business' approach
Ensures Everyone Follows the Quality Assured Process
Having spent a lot of time and effort optimising your processes and having them certified to specific quality standards, its crucial that everyone in your organisation follows them.
With the ATC platform everyone will. Processes are set as lifecycles which take users through the process, step-by-step.
- Your quality assured processes are driven by ATC
- Everyone has to follow the process
- Consistent, repeatable working across the organisation is ensured
- Best practice working is always your standard way of working
Embeds a Process Approach without Needing to Explain what that is
Most people don't think of what they do as a process and many can find it off-putting when they are asked to think that way. But of course the key thing is not the terms used, but that people think across departmental boundaries and take an end-to-end process view... that your organisation gets the benefits of taking a process approach.
- Embeds best practice processes even for those who don't know what a process is
- An end-to-end process view is enabled
- Nothing is lost in the gaps between departments
Practical RACI
Associating roles with processes in a RACI matrix, is of course very useful, but using and acting on that information is where the most benefit lies.
Core to the ATC platform is identifying those Accountable and those Responsible for each process. Those to be Consulted and Informed can be built-in too.
- Who is Responsible and who is Accountable is clear to all
- The ATC platform is licensed by Process Owner
- Embeds best practice processes even for those who don't know what a process is

Supports both External & Internal Customers Equally Well
We all know we need to delight our customers but sometimes we forget that includes our internal customers too. The ATC platform drives best practice working to delight your customers, whether they are an external or working in the next team.
- An end-to-end process view is enabled
- Nothing is lost in the gaps between departments
- Best practice working is always your standard way of working
Embeds a Framework for Continuous Improvement
We all know that businesses need to improve, continually. However making this a reality is not easy - except with the ATC platform.
The ATC platform both encourages users to think critically about what they do and why they do it, and makes process improvement business as usual.
- Encourages process improvement thinking
- ATC is easily updated to drive Continual Improvement
- The new way of working is communicated to all
Business Management System Feedback Made Easy
Seamless integrating with the Triaster Process Library and all other web-based Business Management Systems, the ATC platform also gives your BMS users an intuitive and easy way to feedback, either on their actual processes or the way that they are documented.
- Easy & intuitive BMS feedback mechanism
- Automated pass-through of relevant process map & webpage details
All Ideas Can Automatically Feed into your Business Improvement Roadmap
All feedback & improvement ideas, both when sent from within your BMS, but also when not, are captured in one ATC database. This means all potential improvement ideas are at your fingertips for easy assessment and assignment to your Business Improvement roadmap.
- Everyone's improvement ideas are captured
- Your business improvement roadmap is automatically generated
- Drives continuous improvement
ATC Platform Pricing
Sign up to ATC Free first and buy additional Global Owner licences as needed
* A Process Owner is the person who is Accountable for a process. They decide what the process is, the buck stops with them. One Process Owner may own many processes, in a small company just one person may be the owner of all of its processes.
** A Crowd is the scope of the project that you are working on. You may be working on something that applies to your whole organisation, in which case you will need just one organisation-wide Crowd. Or you may be working on several separate projects, that require one Crowd per project.
Process Library Features
Share Your Processes | ||
---|---|---|
Features | Standard | Professional |
A secure website (Process Library) licensed for | Unlimited viewers | Unlimited viewers |
Share HTML views of Microsoft Visio process maps (no import necessary) | ||
Automated nightly publish | ||
Access via Internet Explorer, Chrome, Safari, Firefox, Opera | ||
Access via iPhone, PC, tablet | ||
A choice of 5 pre-designed Process Library Design Themes | ||
Import and export of design | ||
News page for an overview of the latest processes and documents | ||
Publish On-Demand | ||
Disconnected Server | ||
Multi-language support with automated translation from a customer maintained Language Translation Database (in Microsoft Excel format for ease of use) | ||
Business Analysis Libraries | Unrestricted |
Drive-up Process Adoption | ||
---|---|---|
Features | Standard | Professional |
Online help guides | ||
User manuals and context sensitive help throughout the solution | ||
Ability to report on any data captured in your processes | ||
Standard reports -RACI, Risk Analysis, Revision, Review reports | ||
Sort, filter and group report data | ||
E-learning Library | Pay as you go | Free |
Find Your Processes | ||
---|---|---|
Features | Standard | Professional |
Search across documents | ||
Search across processes | ||
Search across web-pages | ||
Search based on job role, system and process owner | ||
Sort, filter and group job role, system and process owner search results |
Control Your Processes | ||
---|---|---|
Features | Standard | Professional |
Automated deletion of Obsolete HTML | ||
Sandpit and Prelive websites for draft and unapproved map review | ||
Create new sites within a Library | Unlimited | Unlimited |
Web-based process approval and review capability | ||
Auditable change history report | ||
Web-based library configuration | ||
Auto-increment version and revision numbers on publish | ||
Auto-increment version and revision numbers on approval | ||
Auto-archive library content on publish | ||
Automated send of change notification emails | ||
Automated send of publication emails | ||
Automated send of Approval reminders | ||
Automated send of Review Overdue reminders | ||
Flexible configuration of overdue interval settings | ||
Event Notifications |
Improve Your Processes | ||
---|---|---|
Features | Standard | Professional |
Dynamic Simulation | ||
Aggregable data | ||
Process Status Report | ||
AS IS vs TO BE(s) Process Comparison Report | ||
Process Transformation Report | ||
Calculate Process Metrics including end-to-end cost, time, effort and Lean 6 Sigma cycle time and Process Cycle Efficiency | ||
Adjust simulation runs and maximum iterations | ||
Simulate parallel paths in process | ||
Simulate and aggregate reusable processes | ||
Display properties on maps |
System hosted on-premises | ||
---|---|---|
Features | Standard | Professional |
Our Process Libraries are typically hosted online but we do offer on-premises hosting. |
Process Library Infrastructure
Process Library Support Services – online hosted only | ||
---|---|---|
Features | Standard | Professional |
Managed Infrastructure | Telephone and e-mail. Unlimited incidents. Same day response to requests received before 3pm on UK business days |
Telephone and e-mail. Unlimited incidents. 1 hour response during UK business days. Ability to choose hardware specification and upgrade / downgrade as required - extra Azure charges from improved hardware passed on at cost |
Help desk | Telephone and e-mail. 5 incidents per month. Next UK business day response |
Telephone and e-mail. Unlimited incidents per month. Same day response, to requests received before 3 p.m. on UK business days |
Learning Management System (LMS) access | Pay as you use | Unlimited users, free of charge |
Technical Advisory | Telephone and e-mail. 1 request per quarter. Next UK business day response |
Process Library Infrastructure Services – online hosted only | ||
---|---|---|
Features | Standard | Professional |
Service accredited to ISO27001, ISO22301 and ISO9001 | ||
The solution is hosted in Tier 2 UK data centres on Enterprise server virtualisation technology | ||
All primary systems are replicated to a second UK data centre for business continuity & disaster recovery (RTO and RPO of 24 hours) | ||
Dedicated virtual servers are provided per customer | ||
A separate network and private VLAN per customer | ||
Secure Microsoft Active- Directory authentication for Authors | ||
Secure ADFS authentication for Users | ||
Dedicated WatchGuard Firewall with high-availability and unified threat management services | ||
Dedicated 100Mbps internet service, with resilience and unlimited throughput (can scale to 10Gbps) | ||
Daily system backups with 1 month retention | ||
All hosted systems licenced via Microsoft SPLA (ensuring software licence compliance) | ||
Choice of server specification |
Process Library Support services - hosted on-premises | ||
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Features | Standard | Professional |
Robust, secure, ISO 27001 compliant, managed infrastructure services and support cannot be included. | ||
Purchase of our On-premises Support package is mandatory. Telephone and e-mail. 3 incidents per quarter. Same day response to requests received before 3 p.m. on UK business days. Contract minimum is 12 months |
ATC Free Features
Features | Free |
---|---|
Feedback tool | Unlimited users |
Single webpage contact point for all customer communications | Unlimited users |
Moderation of all posts (feedback and general communication) | |
Viewing audiences set by Moderator | |
Guest posts | |
Comments on posts | |
One central database for all customer communications and feedback | Unlimited data |
Topics | Unlimited |
Best practice lifecycles for multiple standard processes; follow-up actions pre-defined from post to business improvement | |
Automated e-mail updates | |
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release | |
Assign/reassign Ownership | |
Voting on posts | |
Custom Lifecycle Editing Releases | |
Source Process Web Page URL | |
Automated pass-through of source process via External Submission Page | |
Search by String ID |
ATC Customer Services Features
Features | Standard | Enterprise |
---|---|---|
Single webpage contact point for all customer communications | Unlimited users | Unlimited users |
Feedback tool | Unlimited users | Unlimited users |
One central database for all customer communications and feedback | Unlimited data | Unlimited data |
Topics | Unlimited | Unlimited |
Best practice lifecycles for multiple standard business processes, follow-up actions pre-defined | ||
Lifecycle editing for customisation | ||
Automated e-mail updates | ||
Moderation of all posts (feedback and general communication) | ||
Viewing audiences set by Moderator | ||
Guest posts | ||
Comments on posts | ||
Voting on posts | ||
Filter by: Topic, Assigned To, Created By, Lifecycle, Lifecycle Stage | ||
Search by String, ID | ||
Assign to/ Reassign ownership | ||
Own branded feedback tool | ||
Private/single tenanted database | ||
Custom features | ||
Internal hosting if required |
ATC Product Owners Features
Features | Standard | Enterprise |
---|---|---|
Best practice Agile development lifecycles | ||
Lifecycle editing for customisation | ||
Assign to/reassign ownership | ||
Releases | ||
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release | ||
Search by String, ID | ||
One central database for all customer communications and feedback | Unlimited data | Unlimited data |
Topics | Unlimited | Unlimited |
Single webpage contact point for all customer communications | Unlimited users | Unlimited users |
Feedback tool | Unlimited users | Unlimited users |
Automated e-mail updates | ||
Moderation of all posts (feedback and general communication) | ||
Viewing audiences set by Moderator | ||
Guest posts | ||
Comments on posts / Voting on posts | ||
Own branded feedback tool | ||
Private/single tenanted database | ||
Custom features | ||
Internal hosting if required |
ATC Quality Managers Features
Features | Standard | Enterprise |
---|---|---|
Best practice Process Improvement lifecycles | ||
Lifecycle editing for customisation | ||
Assign to/reassign ownership | ||
Releases | ||
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release | ||
Search by String, ID | ||
One central database for all customer communications and feedback | Unlimited data | Unlimited data |
Topics | Unlimited | Unlimited |
Single webpage contact point for all customer communications | Unlimited users | Unlimited users |
Feedback tool | Unlimited users | Unlimited users |
Automated e-mail updates | ||
Moderation of all posts (feedback and general communication) | ||
Viewing audiences set by Moderator | ||
Guest posts | ||
Comments on posts / Voting on posts | ||
Own branded feedback tool | ||
Private/single tenanted database | ||
Custom features | ||
Internal hosting if required | ||
Source Process Web Page URL | ||
Automated pass-through of source process via External Submission Page |
ATC Platform Features
Features | ATC Free |
ATC Standard |
ATC Enterprise |
---|---|---|---|
Cloud-based – no IT overhead, supports remote working | |||
Tasked based – what needs doing next is totally clear to all | |||
Lifecycles - your best practice processes set as lifecycles, so everyone has to work to one agreed way of doing things | |||
Lifecycle creation – quick and easy set up of your best practice processes as task-based workflows | |||
Lifecycle editing – quick and easy lifecycle editing, enabling Continuous Improvement | |||
Releases - records the timeframe over which tasks completed | |||
Web page submission of inputs – where your process interacts with external customers | |||
Automated e-mail updated – keeping both internal and external customers updated every step of the way | |||
Users update also via App login – enabling transparent working for all | |||
Clear input & activity assignment – those Accountable and Responsible obvious to all | |||
Assign/reassign of Process Owner – enabling end-to-end process routing | |||
Unlimited Moderators – to administer the platform | |||
Unlimited Users – including all your team and customers, both internal and external | |||
Unlimited Crowds – set up as many projects as works for your organisation | |||
Viewing audiences set – keeps all content secure | |||
Voting on improvement inputs – by the audience set | |||
Comments on improvement inputs – by the audience set | |||
Subscribe to improvement inputs – by the audience set | |||
Filter by: Created By, Assigned To, Topic, Release, Lifecycle, Lifecycle Stage – for all your reporting needs | |||
Search by: String, Input ID Number – to immediately find what you need | |||
Automated pass-through of webpage url and source process – for BMS system feedback | |||
Unlimited Process Owners – no need to purchase new licences as new Process Owners added | As purchased | As agreed in bespoke framework | |
Custom features – whatever additional features your organisation require | As agreed in bespoke framework | ||
Own branded platform – the ATC platform branded to your corporate guidelines | As agreed in bespoke framework | ||
Private/single tenanted database – but still in the Cloud | As agreed in bespoke framework | ||
Internal hosting if required – if your IT protocols require it | As agreed in bespoke framework |