ATC for Software Development

4 people in yellow looking at feedback and code

Always develop the software your customers really want

ATC for Software Development

Puts your customers’ needs at the core of your Agile Software Development process.

a person in yellow sitting on two arrows looking at a phone

The Tool to Execute Your Agile Development Processes

All teams which develop software according to the Agile approach, know how important it is that their management tools support their Agile development process.

The ATC platform is perfect for this; providing a full lifecycle management tool to drive the Scrum methodology and any end-to-end Agile software development process.

One intuitive system to support full Agile development lifecycle
Feature and issue prioritisation
Entirely cloud based, supports remote working

a cartoon woman in yellow holding 3 feedback boxes

Customer Feature Requests and Issues Automatically Feed-in

Because the ATC platform is built on top of one database, all issues, feature requests and development suggestions sent to Customer Services, Support or indeed anyone in your company, are automatically fed into the development process. Feature and issue prioritisation takes into account direct customer feedback and data relevant to your development team is never lost.

Connects customers' issues, feedback & suggestions directly with your development team
One joined-up communication system
No development idea is ever lost
You product roadmap is generated automatically

Product Roadmap Transparency Enabling Customer Comments and Voting

Once an issue or feature request is passed to the development team the original customer is often kept completely in the dark about what is being done in response. Because the ATC platform is built on top of one database, customers retain total visibility of what is being done to resolve their issue or develop their feature request or suggestion. In fact, customers and any other users can comment on the full product roadmap and vote on all issues awaiting resolution and features requested, ensuring that you can easily prioritise according to customer need.

Customers automatically updated
Full transparency of your product roadmap
Comment & voting on issues and feature requests enables effective prioritisation
Ensures you develop the software that your customers really want

ATC Platform Pricing

Sign up to ATC Free first and buy additional Process Owner licences as needed

ATC Free

$0 per month

For the first Process Owner* per Crowd**

All standard ATC platform features
Unlimited users
Unlimited data

See all features

ATC Standard

$115 per month

For each additional Process Owner* per Crowd**

All standard ATC platform features
Unlimited users
Unlimited data

See all features

ATC Enterprise

$Contact Us

A bespoke framework covering all/any of the following as required:

All standard ATC platform features
Unlimited users
Unlimited data
Unlimited Crowds
Unlimited Process Owners
Custom features
Own branding
Private/single tenanted database
Internal hosting

See all features

* A Process Owner is the person who is Accountable for a process. They decide what the process is, the buck stops with them. One Process Owner may own many processes, in a small company just one person may be the owner of all of its processes.

** A Crowd is the scope of the project that you are working on. You may be working on something that applies to your whole organisation, in which case you will need just one organisation-wide Crowd. Or you may be working on several separate projects, that require one Crowd per project.

Capture Your Processes Drag and drop Process Mapping couldn't be easier
Features	Standard	Professional
Desktop Process Mapping software (Process Navigator)
Create processes in Microsoft Visio: using Triaster Traditional, Triaster Custom, BPMN, Basic Flowchart, Audit Diagram, IDEF0...templates
Native support for Microsoft Visio diagrams (No import necessary)
Swimlanes
Add custom shapes
Store bespoke metrics behind shapes
Generate next level/top level views
Hyperlink to documents, videos, audio, web pages
Integral drill-down
Automated off-page connectors to related processes
Export/import through Microsoft Excel
Export to HTML wizard
Consolidated process mapping tools Toolbar
Centralised meta-data management across all process maps
Create processes in Microsoft Excel
Run custom reports on captured data
Batch update of hyperlinks across multiple process maps
Batch update of data across multiple process maps
Create Excel Data Managers to manage the metrics stored on shapes
Develop multiple data managers for batch updates
Synchronise map data across multiple Libraries simultaneously
Create Process Hierarchy (node tree diagrams)
Batch update of Visio shapes across multiple process mps
Generate end-to-end diagrams
Generate Planning Charts
Export to Microsoft Project
Export/import through XML
Export to Microsoft Access

Share Your Processes The greater the number of people that Use your processes, the bigger the ROI
Features	Standard	Professional
A secure website (Process Library) licensed for	Unlimited viewers	Unlimited viewers
Share HTML views of Microsoft Visio process maps (no import necessary)
Automated nightly publish
Access via Internet Explorer, Chrome, Safari, Firefox, Opera
Access via iPhone, PC, tablet
A choice of 5 pre-designed Process Library Design Themes
Import and export of design
News page for an overview of the latest processes and documents
Publish On-Demand
Disconnected Server
Multi-language support with automated translation from a customer maintained Language Translation Database (in Microsoft Excel format for ease of use)
Business Analysis Libraries		Unrestricted

Drive-up Process Adoption Great Reporting and Documentation to increase Process Adoption
Features	Standard	Professional
Online help guides
User manuals and context sensitive help throughout the solution
Ability to report on any data captured in your processes
Standard reports -RACI, Risk Analysis, Revision, Review reports
Sort, filter and group report data
E-learning Library	Pay as you go	Free

Find Your Processes Make your processes accessible to your whole organisation
Features	Standard	Professional
Search across documents
Search across processes
Search across web-pages
Search based on job role, system and process owner
Sort, filter and group job role, system and process owner search results

Control Your Processes Strong Process Governance
Features	Standard	Professional
Automated deletion of Obsolete HTML
Sandpit and Prelive websites for draft and unapproved map review
Create new sites within a Library	Unlimited	Unlimited
Web-based process approval and review capability
Auditable change history report
Web-based library configuration
Auto-increment version and revision numbers on publish
Auto-increment version and revision numbers on approval
Auto-archive library content on publish
Automated send of change notification emails
Automated send of publication emails
Automated send of Approval reminders
Automated send of Review Overdue reminders
Flexible configuration of overdue interval settings
Event Notifications

Improve Your Processes Tools to help drive the Continual Improvement Cycle, drive down cost and inefficiency, and drive up quality
Features	Standard	Professional
Dynamic Simulation
Aggregable data
Process Status Report
AS IS vs TO BE(s) Process Comparison Report
Process Transformation Report
Calculate Process Metrics including end-to-end cost, time, effort and Lean 6 Sigma cycle time and Process Cycle Efficiency
Adjust simulation runs and maximum iterations
Simulate parallel paths in process
Simulate and aggregate reusable processes
Display properties on maps

System hosted on-premises
Features	Standard	Professional
Our Process Libraries are typically hosted online but we do offer on-premises hosting.

Process Library Support Services – online hosted only
Features	Standard	Professional
Managed Infrastructure	Telephone and e-mail. Unlimited incidents. Same day response to requests received before 3pm on UK business days	Telephone and e-mail. Unlimited incidents. 1 hour response during UK business days. Ability to choose hardware specification and upgrade / downgrade as required - extra Azure charges from improved hardware passed on at cost
Help desk	Telephone and e-mail. 5 incidents per month. Next UK business day response	Telephone and e-mail. Unlimited incidents per month. Same day response, to requests received before 3 p.m. on UK business days
Learning Management System (LMS) access	Pay as you use	Unlimited users, free of charge
Technical Advisory		Telephone and e-mail. 1 request per quarter. Next UK business day response

Process Library Infrastructure Services – online hosted only
Features	Standard	Professional
Service accredited to ISO27001, ISO22301 and ISO9001
The solution is hosted in Tier 2 UK data centres on Enterprise server virtualisation technology
All primary systems are replicated to a second UK data centre for business continuity & disaster recovery (RTO and RPO of 24 hours)
Dedicated virtual servers are provided per customer
A separate network and private VLAN per customer
Secure Microsoft Active- Directory authentication for Authors
Secure ADFS authentication for Users
Dedicated WatchGuard Firewall with high-availability and unified threat management services
Dedicated 100Mbps internet service, with resilience and unlimited throughput (can scale to 10Gbps)
Daily system backups with 1 month retention
All hosted systems licenced via Microsoft SPLA (ensuring software licence compliance)
Choice of server specification

Process Library Support services - hosted on-premises
Features	Standard	Professional
Robust, secure, ISO 27001 compliant, managed infrastructure services and support cannot be included.
Purchase of our On-premises Support package is mandatory. Telephone and e-mail. 3 incidents per quarter. Same day response to requests received before 3 p.m. on UK business days. Contract minimum is 12 months

Features	Free
Feedback tool	Unlimited users
Single webpage contact point for all customer communications	Unlimited users
Moderation of all posts (feedback and general communication)
Viewing audiences set by Moderator
Guest posts
Comments on posts
One central database for all customer communications and feedback	Unlimited data
Topics	Unlimited
Best practice lifecycles for multiple standard processes; follow-up actions pre-defined from post to business improvement
Automated e-mail updates
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release
Assign/reassign Ownership
Voting on posts
Custom Lifecycle Editing Releases
Source Process Web Page URL
Automated pass-through of source process via External Submission Page
Search by String ID

Features	Standard	Enterprise
Single webpage contact point for all customer communications	Unlimited users	Unlimited users
Feedback tool	Unlimited users	Unlimited users
One central database for all customer communications and feedback	Unlimited data	Unlimited data
Topics	Unlimited	Unlimited
Best practice lifecycles for multiple standard business processes, follow-up actions pre-defined
Lifecycle editing for customisation
Automated e-mail updates
Moderation of all posts (feedback and general communication)
Viewing audiences set by Moderator
Guest posts
Comments on posts
Voting on posts
Filter by: Topic, Assigned To, Created By, Lifecycle, Lifecycle Stage
Search by String, ID
Assign to/ Reassign ownership
Own branded feedback tool
Private/single tenanted database
Custom features
Internal hosting if required

Features	Standard	Enterprise
Best practice Agile development lifecycles
Lifecycle editing for customisation
Assign to/reassign ownership
Releases
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release
Search by String, ID
One central database for all customer communications and feedback	Unlimited data	Unlimited data
Topics	Unlimited	Unlimited
Single webpage contact point for all customer communications	Unlimited users	Unlimited users
Feedback tool	Unlimited users	Unlimited users
Automated e-mail updates
Moderation of all posts (feedback and general communication)
Viewing audiences set by Moderator
Guest posts
Comments on posts / Voting on posts
Own branded feedback tool
Private/single tenanted database
Custom features
Internal hosting if required

Features	Standard	Enterprise
Best practice Process Improvement lifecycles
Lifecycle editing for customisation
Assign to/reassign ownership
Releases
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release
Search by String, ID
One central database for all customer communications and feedback	Unlimited data	Unlimited data
Topics	Unlimited	Unlimited
Single webpage contact point for all customer communications	Unlimited users	Unlimited users
Feedback tool	Unlimited users	Unlimited users
Automated e-mail updates
Moderation of all posts (feedback and general communication)
Viewing audiences set by Moderator
Guest posts
Comments on posts / Voting on posts
Own branded feedback tool
Private/single tenanted database
Custom features
Internal hosting if required
Source Process Web Page URL
Automated pass-through of source process via External Submission Page

Features	ATC Standard	ATC Enterprise
Cloud-based – no IT overhead, supports remote working
Tasked based – what needs doing next is totally clear to all
Lifecycles - your best practice processes set as lifecycles, so everyone has to work to one agreed way of doing things
Lifecycle creation – quick and easy set up of your best practice processes as task-based workflows
Lifecycle editing – quick and easy lifecycle editing, enabling Continuous Improvement
Releases - records the timeframe over which tasks completed
Web page submission of inputs – where your process interacts with external customers
Automated e-mail updated – keeping both internal and external customers updated every step of the way
Users update also via App login – enabling transparent working for all
Clear input & activity assignment – those Accountable and Responsible obvious to all
Assign/reassign of Process Owner – enabling end-to-end process routing
Unlimited Moderators – to administer the platform
Unlimited Users – including all your team and customers, both internal and external
Unlimited Crowds – set up as many projects as works for your organisation
Viewing audiences set – keeps all content secure
Voting on improvement inputs – by the audience set
Comments on improvement inputs – by the audience set
Subscribe to improvement inputs – by the audience set
Filter by: Created By, Assigned To, Topic, Release, Lifecycle, Lifecycle Stage – for all your reporting needs
Search by: String, Input ID Number – to immediately find what you need
Automated pass-through of webpage url and source process – for BMS system feedback
Unlimited Process Owners – no need to purchase new licences as new Process Owners added	As purchased	As agreed in bespoke framework
Custom features – whatever additional features your organisation require		As agreed in bespoke framework
Own branded platform – the ATC platform branded to your corporate guidelines		As agreed in bespoke framework
Private/single tenanted database – but still in the Cloud		As agreed in bespoke framework
Internal hosting if required – if your IT protocols require it		As agreed in bespoke framework