ATC for Software Development
Puts your customers’ needs at the core of your Agile Software Development process.
The Tool to Execute Your Agile Development Processes
All teams which develop software according to the Agile approach, know how important it is that their management tools support their Agile development process.
The ATC platform is perfect for this; providing a full lifecycle management tool to drive the Scrum methodology and any end-to-end Agile software development process.
- One intuitive system to support full Agile development lifecycle
- Feature and issue prioritisation
- Entirely cloud based, supports remote working
Customer Feature Requests and Issues Automatically Feed-in
Because the ATC platform is built on top of one database, all issues, feature requests and development suggestions sent to Customer Services, Support or indeed anyone in your company, are automatically fed into the development process. Feature and issue prioritisation takes into account direct customer feedback and data relevant to your development team is never lost.
- Connects customers' issues, feedback & suggestions directly with your development team
- One joined-up communication system
- No development idea is ever lost
- You product roadmap is generated automatically
Product Roadmap Transparency Enabling Customer Comments and Voting
Once an issue or feature request is passed to the development team the original customer is often kept completely in the dark about what is being done in response. Because the ATC platform is built on top of one database, customers retain total visibility of what is being done to resolve their issue or develop their feature request or suggestion. In fact, customers and any other users can comment on the full product roadmap and vote on all issues awaiting resolution and features requested, ensuring that you can easily prioritise according to customer need.
- Customers automatically updated
- Full transparency of your product roadmap
- Comment & voting on issues and feature requests enables effective prioritisation
- Ensures you develop the software that your customers really want
ATC Platform Pricing
Sign up to ATC Free first and buy additional Process Owner licences as needed
* A Process Owner is the person who is Accountable for a process. They decide what the process is, the buck stops with them. One Process Owner may own many processes, in a small company just one person may be the owner of all of its processes.
** A Crowd is the scope of the project that you are working on. You may be working on something that applies to your whole organisation, in which case you will need just one organisation-wide Crowd. Or you may be working on several separate projects, that require one Crowd per project.
Process Library Features
Share Your Processes | ||
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Features | Standard | Professional |
A secure website (Process Library) licensed for | Unlimited viewers | Unlimited viewers |
Share HTML views of Microsoft Visio process maps (no import necessary) | ||
Automated nightly publish | ||
Access via Internet Explorer, Chrome, Safari, Firefox, Opera | ||
Access via iPhone, PC, tablet | ||
A choice of 5 pre-designed Process Library Design Themes | ||
Import and export of design | ||
News page for an overview of the latest processes and documents | ||
Publish On-Demand | ||
Disconnected Server | ||
Multi-language support with automated translation from a customer maintained Language Translation Database (in Microsoft Excel format for ease of use) | ||
Business Analysis Libraries | Unrestricted |
Drive-up Process Adoption | ||
---|---|---|
Features | Standard | Professional |
Online help guides | ||
User manuals and context sensitive help throughout the solution | ||
Ability to report on any data captured in your processes | ||
Standard reports -RACI, Risk Analysis, Revision, Review reports | ||
Sort, filter and group report data | ||
E-learning Library | Pay as you go | Free |
Find Your Processes | ||
---|---|---|
Features | Standard | Professional |
Search across documents | ||
Search across processes | ||
Search across web-pages | ||
Search based on job role, system and process owner | ||
Sort, filter and group job role, system and process owner search results |
Control Your Processes | ||
---|---|---|
Features | Standard | Professional |
Automated deletion of Obsolete HTML | ||
Sandpit and Prelive websites for draft and unapproved map review | ||
Create new sites within a Library | Unlimited | Unlimited |
Web-based process approval and review capability | ||
Auditable change history report | ||
Web-based library configuration | ||
Auto-increment version and revision numbers on publish | ||
Auto-increment version and revision numbers on approval | ||
Auto-archive library content on publish | ||
Automated send of change notification emails | ||
Automated send of publication emails | ||
Automated send of Approval reminders | ||
Automated send of Review Overdue reminders | ||
Flexible configuration of overdue interval settings | ||
Event Notifications |
Improve Your Processes | ||
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Features | Standard | Professional |
Dynamic Simulation | ||
Aggregable data | ||
Process Status Report | ||
AS IS vs TO BE(s) Process Comparison Report | ||
Process Transformation Report | ||
Calculate Process Metrics including end-to-end cost, time, effort and Lean 6 Sigma cycle time and Process Cycle Efficiency | ||
Adjust simulation runs and maximum iterations | ||
Simulate parallel paths in process | ||
Simulate and aggregate reusable processes | ||
Display properties on maps |
System hosted on-premises | ||
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Features | Standard | Professional |
Our Process Libraries are typically hosted online but we do offer on-premises hosting. |
Process Library Infrastructure
Process Library Support Services – online hosted only | ||
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Features | Standard | Professional |
Managed Infrastructure | Telephone and e-mail. Unlimited incidents. Same day response to requests received before 3pm on UK business days |
Telephone and e-mail. Unlimited incidents. 1 hour response during UK business days. Ability to choose hardware specification and upgrade / downgrade as required - extra Azure charges from improved hardware passed on at cost |
Help desk | Telephone and e-mail. 5 incidents per month. Next UK business day response |
Telephone and e-mail. Unlimited incidents per month. Same day response, to requests received before 3 p.m. on UK business days |
Learning Management System (LMS) access | Pay as you use | Unlimited users, free of charge |
Technical Advisory | Telephone and e-mail. 1 request per quarter. Next UK business day response |
Process Library Infrastructure Services – online hosted only | ||
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Features | Standard | Professional |
Service accredited to ISO27001, ISO22301 and ISO9001 | ||
The solution is hosted in Tier 2 UK data centres on Enterprise server virtualisation technology | ||
All primary systems are replicated to a second UK data centre for business continuity & disaster recovery (RTO and RPO of 24 hours) | ||
Dedicated virtual servers are provided per customer | ||
A separate network and private VLAN per customer | ||
Secure Microsoft Active- Directory authentication for Authors | ||
Secure ADFS authentication for Users | ||
Dedicated WatchGuard Firewall with high-availability and unified threat management services | ||
Dedicated 100Mbps internet service, with resilience and unlimited throughput (can scale to 10Gbps) | ||
Daily system backups with 1 month retention | ||
All hosted systems licenced via Microsoft SPLA (ensuring software licence compliance) | ||
Choice of server specification |
Process Library Support services - hosted on-premises | ||
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Features | Standard | Professional |
Robust, secure, ISO 27001 compliant, managed infrastructure services and support cannot be included. | ||
Purchase of our On-premises Support package is mandatory. Telephone and e-mail. 3 incidents per quarter. Same day response to requests received before 3 p.m. on UK business days. Contract minimum is 12 months |
ATC Free Features
Features | Free |
---|---|
Feedback tool | Unlimited users |
Single webpage contact point for all customer communications | Unlimited users |
Moderation of all posts (feedback and general communication) | |
Viewing audiences set by Moderator | |
Guest posts | |
Comments on posts | |
One central database for all customer communications and feedback | Unlimited data |
Topics | Unlimited |
Best practice lifecycles for multiple standard processes; follow-up actions pre-defined from post to business improvement | |
Automated e-mail updates | |
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release | |
Assign/reassign Ownership | |
Voting on posts | |
Custom Lifecycle Editing Releases | |
Source Process Web Page URL | |
Automated pass-through of source process via External Submission Page | |
Search by String ID |
ATC Customer Services Features
Features | Standard | Enterprise |
---|---|---|
Single webpage contact point for all customer communications | Unlimited users | Unlimited users |
Feedback tool | Unlimited users | Unlimited users |
One central database for all customer communications and feedback | Unlimited data | Unlimited data |
Topics | Unlimited | Unlimited |
Best practice lifecycles for multiple standard business processes, follow-up actions pre-defined | ||
Lifecycle editing for customisation | ||
Automated e-mail updates | ||
Moderation of all posts (feedback and general communication) | ||
Viewing audiences set by Moderator | ||
Guest posts | ||
Comments on posts | ||
Voting on posts | ||
Filter by: Topic, Assigned To, Created By, Lifecycle, Lifecycle Stage | ||
Search by String, ID | ||
Assign to/ Reassign ownership | ||
Own branded feedback tool | ||
Private/single tenanted database | ||
Custom features | ||
Internal hosting if required |
ATC Product Owners Features
Features | Standard | Enterprise |
---|---|---|
Best practice Agile development lifecycles | ||
Lifecycle editing for customisation | ||
Assign to/reassign ownership | ||
Releases | ||
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release | ||
Search by String, ID | ||
One central database for all customer communications and feedback | Unlimited data | Unlimited data |
Topics | Unlimited | Unlimited |
Single webpage contact point for all customer communications | Unlimited users | Unlimited users |
Feedback tool | Unlimited users | Unlimited users |
Automated e-mail updates | ||
Moderation of all posts (feedback and general communication) | ||
Viewing audiences set by Moderator | ||
Guest posts | ||
Comments on posts / Voting on posts | ||
Own branded feedback tool | ||
Private/single tenanted database | ||
Custom features | ||
Internal hosting if required |
ATC Quality Managers Features
Features | Standard | Enterprise |
---|---|---|
Best practice Process Improvement lifecycles | ||
Lifecycle editing for customisation | ||
Assign to/reassign ownership | ||
Releases | ||
Filter by: Topic, Assigned to, Created by, Lifecycle, Lifecycle Stage, Release | ||
Search by String, ID | ||
One central database for all customer communications and feedback | Unlimited data | Unlimited data |
Topics | Unlimited | Unlimited |
Single webpage contact point for all customer communications | Unlimited users | Unlimited users |
Feedback tool | Unlimited users | Unlimited users |
Automated e-mail updates | ||
Moderation of all posts (feedback and general communication) | ||
Viewing audiences set by Moderator | ||
Guest posts | ||
Comments on posts / Voting on posts | ||
Own branded feedback tool | ||
Private/single tenanted database | ||
Custom features | ||
Internal hosting if required | ||
Source Process Web Page URL | ||
Automated pass-through of source process via External Submission Page |
ATC Platform Features
Features | ATC Free |
ATC Standard |
ATC Enterprise |
---|---|---|---|
Cloud-based – no IT overhead, supports remote working | |||
Tasked based – what needs doing next is totally clear to all | |||
Lifecycles - your best practice processes set as lifecycles, so everyone has to work to one agreed way of doing things | |||
Lifecycle creation – quick and easy set up of your best practice processes as task-based workflows | |||
Lifecycle editing – quick and easy lifecycle editing, enabling Continuous Improvement | |||
Releases - records the timeframe over which tasks completed | |||
Web page submission of inputs – where your process interacts with external customers | |||
Automated e-mail updated – keeping both internal and external customers updated every step of the way | |||
Users update also via App login – enabling transparent working for all | |||
Clear input & activity assignment – those Accountable and Responsible obvious to all | |||
Assign/reassign of Process Owner – enabling end-to-end process routing | |||
Unlimited Moderators – to administer the platform | |||
Unlimited Users – including all your team and customers, both internal and external | |||
Unlimited Crowds – set up as many projects as works for your organisation | |||
Viewing audiences set – keeps all content secure | |||
Voting on improvement inputs – by the audience set | |||
Comments on improvement inputs – by the audience set | |||
Subscribe to improvement inputs – by the audience set | |||
Filter by: Created By, Assigned To, Topic, Release, Lifecycle, Lifecycle Stage – for all your reporting needs | |||
Search by: String, Input ID Number – to immediately find what you need | |||
Automated pass-through of webpage url and source process – for BMS system feedback | |||
Unlimited Process Owners – no need to purchase new licences as new Process Owners added | As purchased | As agreed in bespoke framework | |
Custom features – whatever additional features your organisation require | As agreed in bespoke framework | ||
Own branded platform – the ATC platform branded to your corporate guidelines | As agreed in bespoke framework | ||
Private/single tenanted database – but still in the Cloud | As agreed in bespoke framework | ||
Internal hosting if required – if your IT protocols require it | As agreed in bespoke framework |