We were delighted to see some new faces at the User Group meeting in October. Many thanks go to Eva at Equifax UK for hosting the meeting at their Leeds offices. As per usual, we had some interesting conversations and it was an excellent day. We hope to see even more new faces at the next meeting.
Eva explained how Equifax adopted the Triaster solution in 2016 and that they are now going out to the much wider business globally. Eva talked through their new User Guide for HUB as this shows all the new features of the system and how she is communicating across the business. She provided some background of the BPM challenge and why systems often end up unused, then elaborated on the fact that Equifax do already use IBM Blueworks in the US, however working within such a heavily regulated environment and with stricter UK requirements, this is just not suitable.
The structure of the Equifax system needed to change in line with GDPR requirements, which is why Eva has recently worked with Triaster’s web designer to get a new overall design that would work for everyone. Originally built for Global Customer Services, the new design incorporates a high level entry page to the separate libraries – one for each country, meaning that they can have country specific content and be managed locally.
Eva’s presentation slides are currently unavailable due to security restrictions.
To see Eva’s webinar given at PEX BPM Live 2017: Equifax UK: Improvement at the centre of our business please click here: tinyurl.com/tri-pex
This subject was raised by me as I wanted to know if anyone is using Triaster as a platform for Process Improvement activities rather than just a QMS. I talked about how I’ve just started running a Lean course internally within the Operations office and so far have trained 40 people. Within this course I have been showing a video example of process improvement within Western Union and so showed part of it, to set the scene for this workshop, as it clearly allows you to see how some processes are far too lengthy and tedious considering what could be done. The example shown following improvement activities went from taking 19 days to 22 minutes!
There were many discussion points following this but the most prominent was from Emma Woodrow at New Charter who confirmed they run two process libraries, one for business as usual - which hosts the 'To Be' maps once they are approved - and then a more detailed Business Improvement Library that the team use for streamlining projects.
For more on this please read the New Charter case study.
Jo Dolton and Carma Evans provided a short update from Triaster. You can see their presentation slides on the User Group secure page (please firstname.lastname@example.org if you do not have the log-on details for this page).
Jo talked through the fact that Triaster’s team is changing slightly, but services to customers essentially continue as before. All Design, stencil and technical assistance will come directly from Triaster’s Customer Success team and it is only onsite services that will be provided by Paul who is now employed directly by Libreea; Triaster’s services partner lead by Victoria who then spoke of the origins of the company and what she is looking to achieve.
Carma talked through the current status of Development and the Feature Requests due to be reviewed shortly. Also functionality coming soon - V17.2 is now in testing:
Next round of Development likely to include:
Damian from Menzies Aviation explained that he was just coming up to budget time and wanted to get an idea from everyone on the numbers of mappers they have access to within their organisations.
Some key points were:
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