T.U.G. News - October 2016
Linda Spinks presents the latest news from the User Group
We Tell You
What a fantastic day we had at BAE Systems - Submarines on 5th October. For those of you who couldn’t attend, you missed a real treat. Although they have hosted a User Group meeting in the past, which a few of us were lucky enough to attend (8 years ago!), the tour of Devonshire Dock Hall, where we got various views (high and low) of submarines in different phases of manufacture, was truly amazing.
Unfortunately cameras are banned so we are not able to share what we saw, apart from the surrounding area of the Lake District which many of us got to enjoy from the train. We thank Adele, Garry and team for providing such a great day, even though the site was preparing for a VIP at the time. As well as seeing such impressive engineering at work, we also had some good discussions during the day.
The customer soapbox brought up some great points:
|Subject||User Group Comments|
|Applying and using ISO clauses to properties||
|Creation of Triaster E-learning user guides||
|Using the Library with other browsers||
|N - dash||
The Triaster update
Jo covered the recent Triaster re-organisation:
- Better utilisation of resources and tracking of work performed
- Less technical tasks – automated builds, installation improvements
- Support - “Happy Fox”, direct link with development
- Partner programme - expansion of services, value add to Triaster core delivery
- What’s to come:
- New faces
- New service options - more remote and hourly options
- Online training courses and assessments
- More Partner involvement
Joel provided an update on some key areas regarding the software:
- Concentration on improving quality
- Next Feature voting - 2017
- Cross browser functionality
- New Stencil functionality
- Process Metrics (PSR and PCR)
The workshops were combined into one session and the main discussion was around the end user experience of the Triaster Library, as follows:
Workshop - Customer Experience / Usability
Various approaches were discussed including:
- Use of E-learning to familiarise users with the functionality - it’s a pathway to information
- Annual user survey
- Process Library designed with the user in mind - think about your audience and their needs
- Regular company-wide announcements to keep it in the spotlight
- Analysis of weblog reports to understand the most frequently used areas
- Assigning super-users to support locally
- Use of the RACI analysis to promote wider functionality which can be used for a number of activities e.g. job descriptions, appraisals, development coaching, new starter coaching
- Consider the purpose of the content in your library
Triaster User Group USA
I'm also pleased to announce that the inaugural US User Group meeting is taking place on the 3rd November 2016.
Steve Moore at Microsoft in Redmond (Seattle), has kindly offered to host and chair this meeting at his offices. For geographical reasons, many customers are likely to join this meeting virtually - thankfully Steve says this shouldn’t be an issue, as Microsoft do use such technology!
If you are based in the US or Canada, or have colleagues using the Triaster platform there, I strongly encourage you to attend the Triaster US User Group meetings in order to share ideas and hear what other customers are doing to achieve their objectives.
I'm sure that as our US Partner network gets up and running and brings more new customers on-board with the Triaster platform, this group is going to expand and become a great place to share ideas throughout the user community on both sides of the Atlantic.
Next Main UK User Group meeting
The next User Group meeting is most likely to be hosted by Equifax at their London offices. The date is still to be agreed but will be in late March/early April 2017.
If you would like to host a meeting, or have any questions about the User Group please drop us an e-mail to email@example.com